Below are a few comments by some of our customers
Congratulations to you and your staff on the recent Award you have received. No doubt very well deserved. When I saw it mentioned in the North York News I was taken back in my mind to the time when my husband and I moved to Leyburn in 1984. Because it was a time to start afresh with creating a home, the number of times I visited your father Peter's premises in Richmond (complete with very talkative Mynah Bird!!). Then everyone was so friendly and today I still use the table and chairs, sideboard and the 7 drawer Stag chest purchased at different times. I remember you as a hard working young lad with curly hair.
Best wishes
Mrs R Mills - Leyburn
Teesdale Business Awards
Oliviers won the award for Outstanding Customer Service at the annual Teesdale Business Awards in 2011.
The Teesdale Business Awards were set up to recognise success and celebrate the achievements of local firms and people and received 400 nominations for 50 companies across 8 categories for the 2011 awards.
Dear Mr Olivier,
I would like to thank you for the customer service you have given in response to my complaint about the support of the seats on the Vale furniture. Since taking delivery today I am now most satisfied with the seating support after Vale replaced the cushion inners.
Will you please pass on my thanks to Vale, as in this day and age I hear more people complaining rather than complimenting the service they receive from suppliers and manufacturers and I think that good service should be acknowledged.
Thank you once again.
Marjorie Local - Newton Aycliffe
Thank you so much for organising our new mattress and base. We are absolutely delighted with it - it is very comfortable and nice not to have to climb a stepladder to get into bed!
Philippa Bolton - Bolton Hall, Leyburn
Thank you very much for your time and patience on our recent visit to your showroom. We did intend to look for a secondhand sofa and chair, but with great help from Sue we bought our new one (our first in 41 years!). Also would you give our thanks to the young men who delivered them who took great care getting them into our very small, awkward cottage.
Very many thanks
P.S. We will be visiting again!
Margaret & John I'Anson
Thank you for your amazing customer care - very rare today.
Yours Sincerely
Freda Stoward - Masham
Many thanks to all concerned with the prompt, efficient help with the exchange of our son's chair. We're very grateful.
Wendy Lamb & John
Thank you for the excellent service.
Christine & Colin Marwood
Thank you very much to the kind and helpful lady on Sunday 9th August, for her patience and assistance.
Denise & Andy Hutchinson from Grimsby
We just wanted to let you know how much we appreciated the excellent service we received from a range of staff at Oliviers. From making the decision to buy the furniture, changing delivery dates to suit us, and the hard working delivery guys - everything was brilliant. Please would you relay our sincere thanks and gratitude.
Diane & Gordon - Co Durham
Thank you for your help and making the purchase of our chairs a pleasant experience, loved the coffee and chats
Margaret & Alan
I wish to express my thanks to the lady who dealt with my enquiry on Thursday with regard to obtaining handle springs for Sherborne recliner chairs purchased from you in 2002 and which are still very comfortable and in excellent condition. Her attention was courteous and the response from Sherborne to her telephone enquiry was also dealt with in an obliging manner. The springs required were posted to me by Sherborne free of cost and have been received here this morning. How refreshing to encounter such pleasant and efficient service, it is really appreciated.
Elizabeth Thompson